Privacy policy

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Effective Date: May 23, 2019 – Updated: Sept. 11, 2023

SIB Electrique Inc. (“we,” “us,” “our”) operates the website https://sibelectrique.com/ (hereinafter referred to as the “Service”).

This page explains our policies regarding the collection, use, and disclosure of personal data when you use our Service, as well as the choices available to you regarding that data.

Nous utilisons vos données pour fournir et améliorer le Service. En utilisant le Service, vous consentez à la collecte et à l’utilisation d’informations conformément à la présente politique. Sauf définition contraire dans la présente Politique de Confidentialité, les termes utilisés dans la présente Politique de Confidentialité ont la même signification que dans nos Conditions Générales qui sont disponibles sur https://sibelectrique.com/service-clientele/termes-et-conditions/

Definitions

Service
The term "Service" refers to the website https://sibelectrique.com/, operated by SIB Electrique Inc.

Personal Data
Personal Data refers to data relating to a living individual who can be identified from that data (or from that data and other information in our possession or likely to come into our possession).

Usage Data
Usage Data is collected automatically and is generated either through the use of the Service or by the Service’s infrastructure itself (for example, the time spent on a page).

Cookies
Cookies are small files stored on your device (computer or mobile device).

Data Collection and Use

We collect various types of data for different purposes in order to provide you with our Service and improve it.

Types of data collected

Personal data

When you use our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Information”). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, city, province, state, ZIP code
  • Cookies and Usage Data

We may use your Personal Data to send you newsletters, marketing communications, promotions, and other information that may be of interest to you. You can choose to opt out of receiving any communications from us or to receive only certain communications by clicking the unsubscribe link or following the instructions included in each email we send.

Usage data

We may also collect information regarding how you access and use the Service (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol (IP) address, browser type, browser version, the pages of our Service that you visit, the date and time of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

Cookies and Data Tracking

We use cookies and other similar tracking technologies to track activity on our Service, and we retain certain information.

Cookies are small data files that may contain an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies, such as pixels, web beacons, and scripts, are also used to collect and track information and to improve and analyze our Service.

You can set your browser to refuse all cookies or to alert you when a cookie is being sent. However, if you do not accept cookies, you may not be able to use certain features of our Service.

Examples of cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and settings.
  • Security Cookies. We use Security Cookies for security purposes.

Use of Data

SIB Electric Inc. uses the collected data for various purposes:

  • To provide and maintain our Service
  • To inform you of changes to our Service
  • To allow you to use the interactive features of our Service whenever you want
  • To provide customer support
  • To collect valuable data or insights that will help us improve our Service
  • To monitor the use of our Service
  • To detect, prevent, and resolve technical issues
  • To provide you with news, special offers, and general information about other products, services, and events we offer that are similar to those you have already purchased or inquired about, unless you have already indicated that you do not wish to receive such information.

Data transfer

Information about you, including your Personal Data, may be transferred from your region, province, country, or other territorial division to computers—and stored on them—located in a place where data protection laws differ from those of the territory where you reside.

If you live outside Canada and choose to provide us with information, please be aware that we transfer data, including Personal Data, to Canada and process it there.

By accepting this Privacy Policy and submitting this information, you consent to this transfer.

SIB Electrique Inc. will take all reasonable measures to ensure that your data is processed securely and in accordance with this Privacy Policy, and your Personal Data will not be transferred to any organization or country unless adequate safeguards are in place, particularly with regard to the security of your data and other personal data.

Data transmission

Disclosure of data to law enforcement agencies

Under certain circumstances, SIB Electrique Inc. may be required to disclose your Personal Data if required by law or in response to valid requests from public authorities (e.g., a court or government agency).

Legal requirements

SIB Electrique Inc. may disclose your Personal Data if it believes in good faith that such disclosure is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of SIB Electric Inc.
  • Prevent potential misconduct or investigate such misconduct within the Department
  • Ensure the personal safety of users of the Service or the public
  • Protecting Yourself Against Civil Liability

Data security

The security of your data is important to us. However, please keep in mind that no method of data transmission over the Internet or electronic storage is 100% secure. Although we strive to use commercially reasonable methods to protect your Personal Data, we cannot guarantee its absolute security.

"Don't follow me" signs

We do not support “Do Not Track” (“DNT”). “Do Not Track” is a setting you can configure in your web browser to tell websites that you do not want to be tracked.

You can enable or disable “Do Not Track” by going to the Preferences or Settings page in your web browser.

Service providers

We may use third-party companies and individuals to facilitate the provision of our Service (“Service Providers”), provide the Service on our behalf, provide services related to the Service, or help us analyze how our Service is used.

These third parties have access to your Personal Data solely for the purpose of performing these tasks on our behalf, and they are prohibited from disclosing or using it for any other purpose.

Analyses

We may use third-party service providers to monitor and analyze the use of our Service.

Google Analytics

Google Analytics is a web analytics service provided by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize ads on its own advertising network.

You can prevent your activity on the Service from being shared with Google Analytics by installing the Google Analytics “Opt-out Browser Add-on.” This add-on prevents the Google Analytics JavaScript code (ga.js, analytics.js, and dc.js) from sharing information about your browsing activity with Google Analytics.

For more information about Google's privacy practices, please visit the Google Privacy and Terms webpage:

https://policies.google.com/privacy?hl=en

Payments

We may offer paid products and/or services as part of the Service. In such cases, we will use third-party payment processing services (i.e., payment processing companies).

We will not collect or store your “Credit Card” payment information. This information is transmitted directly to third-party payment processors, which use your personal data in accordance with their privacy policies. These payment processing companies comply with the PCI-DSS standard managed by the PCI Security Standards Council, which is the result of a collaborative effort among brands such as Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

Les sociétés de traitement de paiements avec lesquelles nous travaillons sont:

PayPal
Their privacy policy is available on the website 
https://www.paypal.com/ca/webapps/mpp/ua/privacy-full?locale.x=fr_CA

Stripe
Their privacy policy is available on the website
https://stripe.com/fr-ca-ca/privacy/#bienvenue

Links to other websites

Our Service may contain links to other websites that we do not operate. If you click on a third-party link, you will be redirected to that third party’s website. We strongly recommend that you review the privacy policy of each website you visit.

We have no control over the content, privacy policies, or privacy practices of third-party websites or services and assume no responsibility for them.

Children's Privacy

Our Service is not intended for individuals under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from individuals under the age of 18. If you are a parent or guardian and you know that your child has provided us with Personal Information, please contact us. If we learn that we have collected Personal Data from children without verifying parental consent, we will take steps to delete that information from our servers.

Changes to this Privacy Policy

We reserve the right to update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

Before the change takes effect, we will notify you by email and/or by posting a prominent notice on our Service, and we will update the “effective date” at the top of this Privacy Policy.

We recommend that you review this Privacy Policy periodically to stay informed of any changes. Changes to this Privacy Policy take effect when they are posted on this page.